Account Manager (Portuguese language)

Are you ready to be the main point of contact for Gamersterra Partners?

Do you want to represent the company's values and assist our partners with any questions or suggestions for their business? If you are looking for new challenges and constant growth, join our Account Management Team!

All you need is:

• At least 1 year of proven Account Management experience in the gaming industry or a related field;
• Excellent verbal and written communication skills in English (B2+ level and higher) and Portuguese;
• Ability to work on shifts (weekends included);
• Experience in delivering client-focused solutions based on the customer's real needs and expectations;
• Ability to manage multiple Partners with different needs and priorities, while paying strict attention to details and deadlines;
• Ability to establish and maintain strong and long-term relationships with dedicated clients through ongoing communication and frequent meetings;
• Good team player, problem-solver, and negotiator with a high degree of discipline and initiative.

Your daily adventures will look like this:

• Take full ownership of customer relationships, and be the interface between the customer accounts and the company;
• Resolve ongoing issues and problems in an efficient and timely manner;
• Understand customer business specifics and objectives, and deliver solutions that meet their needs and expectations;
• Understand the objectives and logic of each request, and report the case to the appropriate internal team;
• Work collaboratively with internal teams, such as IT, marketing, finance, legal.

So, why Gamersterra?

If you are a person with passion, ideas, and a thirst to advance your career, you will love our corporate culture. We are an international team that treats each other with respect and moves towards the same goals. We believe in freedom and flexibility and trust our employees to do their jobs in a way that works for them. We have an ambitious and rewarding work environment, a flat organisational structure and almost zero bureaucracy. Our employees’ ideas are what move the company forward. Everyone has equal opportunities in every aspect of work, learning and development!

Why you will love working here:

• Being a part of an international team, where everyone treats each other with respect and moves towards the same goal;
• Freedom and responsibility. You do not need to be told what to do;
• Competitive salaries. We want only the top performers, so we offer the appropriate remuneration for their experience and knowledge;
• Fully remote work. If you are in one of the areas where one of our offices is located, you will also have the option to go to the office;
• AM Team works on schedule and it is must to be online to be able to assist during the shift time;
• Unlimited paid vacation and sick leave days. We believe that everyone should have a good work-life balance and no one should burn out;
• Constant career development & learning opportunities!
• Enjoy the corporate atmosphere with awesome parties and team-building events throughout the year;
• Refer your friends and get rewarded with a bonus, after they pass their probation period;
• Find the right private medical insurance that works for you and receive compensation for it. Compensation (full/partial) depends on the cost;
• Flexible Benefits plan. Decide which of your activities/expenses you want the company to compensate you for. For example; gym subscription, language courses, Netflix subscription, a spa day, etc;
• Education foundation in learning something new. Be part of our biannual ruffle that gives you the chance to learn something new, unrelated to your job.

And this is how our interview process goes:

• A 30-minute interview with a member of our HR team to get to know you and your experience;
• A final 2-hours interview to gauge your fit with our culture and working style.

Sounds interesting? Do not hesitate to apply or contact us if you have any questions! Gamersterra is waiting for you!